Refund policy
Return & Refund Policy
Our Commitment
At spOIL’tique Beauty & Perfumes, we take pride in providing quality products and excellent customer service. We carefully inspect all products before dispatch to ensure they meet our standards.
This Return & Refund Policy is designed to comply with applicable South African consumer protection laws while also protecting the integrity and safety of our products.
-Returns Eligibility
Returns may be accepted in the following circumstances:
- The incorrect product was supplied.
- The product arrived damaged due to transit.
- The product is defective or faulty upon receipt.
- The product received differs from what was ordered.
To be eligible for a return, you must notify us within 24 hours of receiving your order and provide supporting photographs where applicable. A Questionnaire may be send as part of our investigation process due to the nature of the product and for us to better assist you and better our business
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Non-Returnable Items
For hygiene, safety, and quality control reasons, the following items cannot be returned, exchanged, or refunded once opened, used, tested, or tampered with:
- Perfumes and fragrance products
- Perfume oils
- Essential oils
- Aromatherapy products
- Skincare products
- Body care products
- Hair care products
- Bath and body products
- Custom-made or bespoke products
- Personalized or specially ordered items
- Sample and tester products
Returns will only be considered if the product is proven to be defective, damaged, or supplied incorrectly.
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Change of Mind
We do not offer refunds, exchanges, or returns for:
- Change of mind purchases
- Personal preference regarding fragrance, scent, texture, colour, or performance
- Products ordered incorrectly by the customer
- Products purchased during clearance, promotional, auction, flash sale, or any events unless defective
We encourage customers to carefully review product descriptions before purchasing.
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Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
1. Notify us within 24 hours of delivery.
2. Provide:
- Your order number;
- Clear photographs of the product;
- Clear photographs of the packaging; and
- A description of the issue.
Failure to report issues within the specified timeframe may affect our ability to investigate and resolve the matter.
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Defective Products
If a product is found to be defective, we may:
- Replace the product;
- Repair the product where applicable; or
- Provide a refund where appropriate.
The resolution offered will depend on the nature of the defect and applicable consumer legislation.
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Return Shipping
Where a return is approved due to our error, defective products, or incorrect items supplied, return shipping costs may be covered by spOIL’tique Beauty & Perfumes.
Where a return is requested for reasons not attributable to us, any shipping costs incurred will be the responsibility of the customer.
No returns may be sent back without prior written approval.
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Refund Processing
Approved refunds will be processed using the original payment method where possible.
Please allow approximately 5–10 business days for refunds to reflect, depending on your banking institution and payment provider.
Shipping fees are generally non-refundable unless the refund is due to our error or a verified product defect.
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Bespoke & Custom Products
Bespoke fragrances, custom blends, personalized products, consultation services, formulation services, and made-to-order products are non-refundable once work has commenced, ingredients have been sourced, or products have entered production.
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Contact Us
For all return and refund enquiries, please contact:
spOIL’tique Beauty & Perfumes
📧 Orders@spoiltiquebeauty.co.za
📧 Info@spoiltiquebeauty.co.za
📱 WhatsApp: 065 572 2029
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Important Notice
Nothing contained in this policy is intended to limit or exclude any rights afforded to consumers under the Consumer Protection Act, 2008 (South Africa). Where applicable law provides consumers with additional rights, those rights will apply.
Last Updated: June 2026