Shipping & Delivery Policy

Order Processing

At spOIL’tique Beauty & Perfumes, we strive to process and dispatch orders as efficiently as possible.

 

Perfume Orders - Inspired by Perfume & spOIL’tique Signature Perfumes

Processing time: Approximately 5–8 business days.

As we do not keep all fragrances and materials on hand, orders may require ingredient sourcing, blending, and maceration before dispatch.

In-Stock Perfume Items - Processing time: 2–3 business days.

Products available for immediate dispatch will be clearly marked as In Stock.

Authentic Dubai Perfume Pre-Orders

Processing time: Approximately 2–4 business days.

 

Other Products

Processing time: Approximately 2–5 business days, unless otherwise stated.

Many of our products are freshly prepared, blended, or made to order to ensure quality and freshness.

Please note: Business days exclude weekends and public holidays.

 

Shipping & Delivery

Once your order has been dispatched, estimated delivery times are:

2–5 business days within South Africa.

Delivery timeframes are estimates only and may vary due to courier delays, weather conditions, public holidays, peak seasons, or circumstances beyond our control.

 

Shipping Costs

We currently offer the following delivery options through our courier partners:

To-Door Delivery: R115 flat rate

Locker Delivery: R70 flat rate

Shipping charges will be displayed during checkout where applicable.

 

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers are responsible for ensuring that all delivery details supplied during checkout are accurate and complete.

Incorrect Delivery Information

If an incorrect delivery address is supplied:

Delivery delays may occur.

Additional courier charges may apply.

spOIL’tique Beauty & Perfumes cannot be held responsible for parcels delivered to incorrectly supplied addresses.

Failed Deliveries

If a parcel is returned due to:

Incorrect address information;

Failure to collect the parcel;

Repeated failed delivery attempts; or

Refusal to accept delivery,

the customer will be responsible for any additional shipping and handling costs required for re-delivery.

Lost or Damaged Parcels

Damaged Deliveries

If your parcel arrives damaged:

Notify us within 12 hours of delivery.

Provide clear photographs of:

The outer packaging;

Any internal packaging; and

The damaged product(s).

Lost Parcels

If a parcel is lost while in transit, we will assist in lodging an investigation with the courier company. Resolution timelines will depend on the courier's investigation process and policies.

 

Collections

Please note that collections are not permitted under any circumstances.

spOIL’tique Beauty & Perfumes operates from a private home-based office. To protect and respect the privacy, safety, and security of our family and premises, all orders must be delivered via courier.

Contact Us

For any shipping or delivery enquiries, please contact us:

spOIL’tique Beauty & Perfumes

📧 Orders@spoiltiquebeauty.co.za

📧 Info@spoiltiquebeauty.co.za

📱 WhatsApp: 065 572 2029

 

Important Notes

Processing times and delivery times are separate.

Orders containing pre-order items may only be dispatched once all items within the order are available.

During promotional periods, product launches, sales events, peak trading periods, or holiday seasons, processing and delivery times may be extended.

We reserve the right to amend or update this Shipping & Delivery Policy at any time without prior notice.

Last Updated: June 2026